Cyphra provided a tailored 24x7x365 support service to a UK Public Sector organisation for hundreds of security devices within a complex multi-vendor security environment supporting over 30,000 users.

Challenge:

This UK Public Sector organisation has a complex multi-vendor security environment with hundreds of security devices supporting over 30,000 users and their digital services hosting platforms. The organisation recognised they had a lack of vendor specific expertise and experience to support the range of existing security technologies within their estate and they had a requirement out-of-hours support for their key security solutions.

Solution:

Cyphra were engaged to provide 24x7x365 security support services for the organisation’s security estate. This included the following services.

  • Architecture reviews of key security controls within their overall infrastructure.
  • Break/fix support for their security device estate.
  • Security incident support.
  • Vulnerability scanning of external facing network devices.
  • Service management and reporting.
  • Technology briefings on the cyber security technologies.
  • Expert resource augmentation.
  • Multi-year contract.

Outcome:

Cyphra have provided this service successfully for multiple years meeting all their service levels and becoming a trusted partner for the organisation. Our team work closely alongside the organisation’s own security team to handle incidents and to provide knowledge and expertise in their operational security environment. Cyphra have provided cyber security architecture design and solution implementation services that have helped support the organisation’s digital transformation program and deal with the constant and changing cyber threats they face daily.

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